< img src="https://vk.com/rtrg?p=VK-RTRG-1605249-SWXL" style="position:fixed; left:-999px;" alt=""/>

Tips for better use

Version upgrade
 
1. During the upgrade process, you need to ensure that the watch has power, the network is normal, the Bluetooth connection is normal, and the background operation of the mobile phone cannot be turned off. In addition, other applications cannot be opened at the same time, which may cause the watch to fail to upgrade. The watch will be black screen during the upgrade process. After the display reaches 100%, the watch will return to normal after a few seconds.
 
2. During the upgrade process, Bluetooth or network disconnection will crash black screen, use the package upgrade to search for Bluetooth name to display DFUXXX. After the connection upgrade is successful, it will be normal.
 
3. After the upgrade is successful, the watch will automatically restore the factory. After the Bluetooth connection is successful, all functions of the app need to be reset.
 
connection
 
1. If you can't search for Bluetooth, please check the watch Bluetooth and network if it is normal and if the watch is connected to other devices (the unconnected icon shows white, the connection shows blue successfully), and you can see it  after pulling down the watch.
 
2. If the search or connection is not successful, most of them are mobile phone network and Bluetooth problems, connect more times, or wait a while to reconnect.
 
3. Be sure to connect on the app. if connecting on the settings, go to the app and you can't find Bluetooth.
 
4. For the Apple mobile phone to disconnect the app Bluetooth, it needs to be set to disconnect the Bluetooth on the settings, otherwise the Bluetooth is still connected by the mobile phone.
 
5. After the Android phone app is successfully connected, the app can't be closed in the background, otherwise it will not receive information or call.
 
Receiving information
 
1. When the watch does not receive the information, check if the Bluetooth connection is successful and the network is normal. If it is normal, you can disconnect the Bluetooth to reconnect or restore the factory settings.
 
2. Every time you open the app, it shows that you are connecting and then syncing is normal.
 
3. Sedentary reminder, raise your hand to brighten, do not disturb mode unified by mobile app
 
4. Apple mobile app connection needs to wait for the pairing program to jump out and then click to agree. If the app is not connected successfully, it will not receive information and calls.
 
5. App weather and actual weather have a slight error is normal (via network push)
 
6. The watch has no weather, altitude, air pressure, etc. Please ensure that the mobile phone network is normal and the GPS is opened.

Join Our Email List!

Subscribe to get the latest news of DTNO.1 and information about DTNO.1 products that are freshly released!

Click to replace

*Please make sure your email address is correct, otherwise we will not be able to contact you!

Copyright © 2024 Xinkeyun Technology rights reserved.